{"id":266,"date":"2025-02-10T07:21:56","date_gmt":"2025-02-10T07:21:56","guid":{"rendered":"https:\/\/shotix.digital\/?page_id=266"},"modified":"2025-04-26T14:40:08","modified_gmt":"2025-04-26T14:40:08","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/shotix.digital\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"266\" class=\"elementor elementor-266\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45a6ce4 e-flex e-con-boxed e-con e-parent\" data-id=\"45a6ce4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6fe26c e-con-full e-flex e-con e-child\" data-id=\"f6fe26c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74bd45b elementor-invisible elementor-widget elementor-widget-image\" data-id=\"74bd45b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"722\" height=\"172\" src=\"https:\/\/shotix.digital\/wp-content\/uploads\/2025\/02\/Frame-643.svg\" class=\"attachment-full size-full wp-image-121\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0114958 e-con-full e-flex e-con e-child\" data-id=\"0114958\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8e2d88 elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"a8e2d88\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6598e5e elementor-align-right elementor-invisible elementor-widget elementor-widget-button\" data-id=\"6598e5e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/t.me\/shotix_bot\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to Bot<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-149cc36 e-flex e-con-boxed e-con e-parent\" data-id=\"149cc36\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d1d878d e-con-full e-flex e-con e-child\" data-id=\"d1d878d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2527eb0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2527eb0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca66dcb e-flex e-con-boxed e-con e-parent\" data-id=\"ca66dcb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f97606d e-con-full e-flex e-con e-child\" data-id=\"f97606d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c317091 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c317091\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><i>Last updated: April 26th 2025<\/i><\/p><h4><b>1. General Provisions<\/b><\/h4><p class=\"p1\">1.1. This Refund Policy governs the procedure for refunding payments for services provided by the Shotix App.<\/p><p class=\"p1\">1.2. This Refund Policy is drawn up in accordance with the legislation of Hong Kong.<\/p><p class=\"p1\">1.3. By using Shotix services, the User acknowledges that the services provided are digital in nature and access is granted immediately after purchase.<\/p><h4><b>2. Refund Conditions<\/b><\/h4><p class=\"p1\">2.1. The User has the right to request a refund within 14 calendar days from the date of payment if they are not satisfied with the quality of the provided services.<\/p><p class=\"p1\">2.2. Refunds are only possible for unused generations. If the User has started using the purchased generations, partial or full refunds may be refused in accordance with the nature of digital goods and services.<\/p><p class=\"p1\">2.3. Shotix does not offer automatic refunds. Refunds are considered on a case-by-case basis following a review of the request and usage details.<\/p><p class=\"p1\">2.4. Refund requests must demonstrate that the service was not provided as described or that there was a failure in the generation process attributable to Shotix.<\/p><h4><b>3. Refund Procedure<\/b><\/h4><p class=\"p1\">3.1. To request a refund, the User must contact support via Telegram chat at: @elenaai_help_bot.<\/p><p class=\"p1\">3.2. When submitting a refund request, the User must provide:<\/p><ul><li><p class=\"p1\">The order number or other identifying purchase details;<\/p><\/li><li><p class=\"p1\">A description of the reason for the refund;<\/p><\/li><li><p class=\"p1\">Payment confirmation.<\/p><\/li><\/ul><p class=\"p1\">3.3. Refunds will be processed using the same payment method as the original transaction within 14 business days from the date of approval.<\/p><h4><b>4. Refund Exceptions<\/b><\/h4><p class=\"p1\">4.1. A refund is not possible if:<\/p><ul><li><p class=\"p1\">All purchased generations have been used;<\/p><\/li><li><p class=\"p1\">The User has violated the terms of the User Agreement;<\/p><\/li><li><p class=\"p1\">The refund request is submitted after 14 calendar days from the payment date;<\/p><\/li><li><p class=\"p1\">The User fails to provide the required information to process the refund request.<\/p><\/li><\/ul><h4><b>5. Final Provisions<\/b><\/h4><p class=\"p1\">5.1. The Shotix App reserves the right to modify this Refund Policy without prior notice. The latest version of the Refund Policy will be published within the App interface.<\/p><p class=\"p1\">5.2. By continuing to use Shotix services after any changes to this Refund Policy, the User agrees to be bound by the updated terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-274e953 e-flex e-con-boxed e-con e-parent\" data-id=\"274e953\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f933f5e e-con-full e-flex e-con e-child\" data-id=\"f933f5e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2458b4b elementor-invisible elementor-widget elementor-widget-image\" data-id=\"2458b4b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"722\" height=\"172\" src=\"https:\/\/shotix.digital\/wp-content\/uploads\/2025\/02\/Frame-643.svg\" class=\"attachment-full size-full wp-image-121\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5eed795 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5eed795\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Shotix \u2014 create unique photos in just a few clicks with AI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c864d7 e-con-full e-flex e-con 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18.1-27.5 18.1-3.7 0-9.4-4.4-9.4-16.9V117.7c0-15-4.2-21.7-16.6-21.7h-92.6c-9.4 0-15 7-15 13.5 0 14.2 21.2 17.5 23.4 57.5v86.8c0 19-3.4 22.5-10.9 22.5-20 0-68.6-73.4-97.4-157.4-5.8-16.3-11.5-22.9-26.6-22.9H38.8c-16.8 0-20.2 7.9-20.2 16.7 0 15.6 20 93.1 93.1 195.5C160.4 378.1 229 416 291.4 416c37.5 0 42.1-8.4 42.1-22.9 0-66.8-3.4-73.1 15.4-73.1 8.7 0 23.7 4.4 58.7 38.1 40 40 46.6 57.9 69 57.9h58.9c16.8 0 25.3-8.4 20.4-25-11.2-34.9-86.9-106.7-90.3-111.5-8.7-11.2-6.2-16.2 0-26.2.1-.1 72-101.3 79.4-135.6z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-a13a65d\" href=\"https:\/\/www.instagram.com\/shotixai\/%20\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewBox=\"0 0 448 512\" 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132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-167ca8e elementor-widget-mobile__width-inherit elementor-icon-list--layout-inline elementor-align-right elementor-mobile-align-center elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"167ca8e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Plans<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gallery<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Contacts<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea93fb5 e-flex e-con-boxed e-con e-parent\" data-id=\"ea93fb5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-340f537 e-con-full e-flex e-con e-child\" data-id=\"340f537\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a6082f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7a6082f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a9 2025 Shotix. All rights reserved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8703d70 e-con-full e-flex e-con e-child\" data-id=\"8703d70\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32a4478 elementor-widget-mobile__width-inherit elementor-icon-list--layout-inline elementor-align-right elementor-mobile-align-center elementor-list-item-link-full_width elementor-invisible elementor-widget elementor-widget-icon-list\" data-id=\"32a4478\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/terms-of-service\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Agreement<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/refund-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refund Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/shotix.digital\/en\/privacy-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Privacy Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Go to Bot Refund Policy Last updated: April 26th 2025 1. General Provisions 1.1. This Refund Policy governs the procedure for refunding payments for services provided by the Shotix App. 1.2. This Refund Policy is drawn up in accordance with the legislation of Hong Kong. 1.3. By using Shotix services, the User acknowledges that the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-266","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund policy | Shotix.io<\/title>\n<meta name=\"description\" content=\"Learn about the refund policy when using the Shotix service. 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